Terms and Conditions

RACO RETURN POLICY

RACO Industries values our relationship with you and offers a return policy for most products that you purchase from RACO. Under this policy, you may return to RACO, within the applicable return policy period, products that you purchased from RACO for a credit or a refund of the purchase price paid, less shipping and applicable restocking fees.

Our Return Policy is defined below

• All returns must be requested within 30 days from invoice date.
• All custom products are not authorized for return.
• All returns must have prior approval and assigned a Return Materials
• Authorization (RMA) number. Please contact 1-800-446-1991 and one of our representatives will provide the RMA number.
• RMA number must be on the shipping label ONLY. Avoid writing the RMA number or any other markings on the box as the product cannot be re-sold as new.
• RMA number will expire unless the return is received by RACO within 15 days of issuance.
• All returns are subject to re-stocking fee up to 25%.
• All returns must be in their original condition including all packaging, manuals, cables, warranty cards, static bags, etc.
• All products must be double boxed to avoid additional damage during shipping.
• Misshipments must be filed within 15 days of invoice date.
• Customer is responsible for freight when returning product.
• Customer assumes all risk of loss and damage to products being shipped for return until received by RACO.

Product may be refused and returned to the customer if any of the above conditions are not attained.

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