Loftware Warranty Policy

LOFTWARE, INC.

Loftware's Warranty Policy

All software products may be returned within 30 days from the date of receipt of product for an exchange or refund minus shipping costs. This is providing all items are in original condition and are undamaged.

Items returned after 30 days and up to 45 days will be subject to a 25% restocking fee. No returns will be accepted after 45 days except for defective materials as described in the limited warranty section. All products to be returned or exchanged must first be issued an RMA number (return material authorization number). Please call Loftware's customer service group to receive this number. All prices on the Loftware e-Store are subject to change without notice.

Loftware Annual Support

Your Annual Support Contract is automatically included with your purchase of Loftware and will be shown as a separate line item on your invoice. The 12-month period starts on the day the product is shipped and invoiced from Loftware. As a support recipient, you receive support on Loftware related issues, as well as software upgrades.

Your annual support contract entitles you to the following services:

Technical support from Loftware's Technical Call Center on Loftware issues

Download software updates and major releases from Loftware's internet website

Optional email notification of new software releases

When necessary, access to senior Loftware support staff, via phone and email

GUARANTEED software license replacement for accidentally damaged or malfunctioning hardware keys

Extending Support after the first year
Loftware encourages you to renew your Annual Support Contract after the first year of ownership. An ongoing Support Contract will ensure that there will be no interruption in telephone support services access or to the latest upgrades and software enhancements, so vital to keeping your company up and operational. Loftware will notify you when your contract is due for Renewal.

Extending your Loftware Annual Support Contract is simple. You will be notified via e-mail when your Support Contract is about to expire. Shortly thereafter, a Support Contract letter and an invoice statement listing the Loftware products owned will be sent to you in the mail or via fax. Be sure to have your company information and Loftware Serial Number handy when you renew your Support Contract. Payment may be made by company purchase order, credit card or wire transfer.

Purchasing Support "Per Incident"
Individuals requiring technical support on products, which are no longer covered by warranty or under a Support Contract, may purchase technical support on a "Per-Incident" basis. The fee charged for an Incident is based on the software product type.

Call 800-446-1991 or 513-984-2101 for the RACO Discount Price!

Specifications and pricing subject to change without notice.

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RACO Industries has competitive prices and quality, guaranteed. View our Manufacturers Listing Page to see a listing of manufacturers with their products that we sell or visit our Home Page to learn more about the products that we carry and about RACO Industries. To hear our most recent low prices just call us at 513-984-2101 or 800-446-1991!

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