Our client is a small package delivery company that employs more than fifty employees and provide package delivery services via eight hubs in five states. The client specializes in time-sensitive packages for medical and optical labs. Its customer base is requiring higher levels of service, most notably, the ability to track packages via a web-based portal similar to large package delivery services like FedEx and UPS.
The client’s current application is a paper-based process and offers none of the package tracking features that customers are expecting. Additionally, recording and documenting package delivery information internally is to say the least, cumbersome. Lastly, the client is missing both new opportunities due to the perception of being small and the possibility of gaining efficiencies from its existing customer base.
Ideally, the client wants to create and scan barcodes, capture signatures, and communicate through its existing T-Mobile APN wireless network or potentially another carrier back end to the website providing their customers visibility of the service they provide. This will allow improved service for its customers and provide operational improvements resulting in measurable cost savings.
RACO Industries wireless team customized the core application of the Z-Space ITScriptNet Mobile Application Development Tool to create a complete mobile package delivery solution for the client’s mobile workforce. This improved the efficiencies of the routes and provided real-time information to the home office, hubs and its customers. We also designed and built a customized web-based package tracking portal for the routing/delivery data and to give a user-friendly view for its customers. Although the solution is not as sophisticated as the big boys’, the solution does give the client everything it needs to exceed its current customer base’s expectations and create the ability to acquire new business from its competition.
The hardware utilized in this solution include: Motorola MC70 Enterprise Digital Assistant (EDA) and Zebra QL220 receipt printer. The Motorola MC70 is a rugged handheld mobile device that incorporates a mobile phone, PDA, computer, scanner and imager in a single unit designed for the rigors of all-day, everyday usage. This compact, lightweight device combines multi-mode wireless networking, voice and data communications, and advanced data capture in an enterprise productivity tool that can support nearly any application in any environment. Coupled with the Zebra QL220 durable and lightweight printer, the solution provides the client’s mobile workforce with the optimal bundle for its requirements. GPS technology can also be added to provide accurate, real time location data to the back end.
For more information on the package delivery solution or other mobile worker solutions, contact RACO Industries.