Sometimes our sales people feel like proud parents when dealing with certain customers. Often, these blossoming businesses call RACO Industries with basic needs like a single product or a few boxes of labels or printer ribbon. Down the road, we help with eventual growing pains with product upgrades as well as hardware and software integration. When they're ready for the big time, we'll be standing by to help their company take off.
Like the time we received an order from a small company in Kentucky that produces roller bearings for the railroad industry. Our relationship started a few years ago with a simple order for an Intermec PM4i industrial printer and some media supplies. They were hand writing inventory orders and reports and, based on the size of their operation, that was fine. For a while.
We've heard from this company again recently as they are now thinking about expanding their use of bar codes into tracking their products as they’re put on trucks going out of their facility. They use QuickBooks and would like to generate some reports to make their manufacturing/record keeping more streamlined and efficient. They know they can do much more with an automated system. They just need some direction in figuring out what exactly they can do with bar codes and data collection. So they came to us. Again.
Our solution for them this time is a Z-Space Inventory Management multi-user license with QuickBooks Interface powered by a couple of wifi-enabled Intermec CK3 mobile computers that work great inside the four walls.
This solution is working well for them for now. But as they grow and evolve, their needs will change. When that happens, they know they can pick up the phone, dial 1-800-446-1991, and talk to a product specialist about how to overcome the next major challenge their business faces.